Sage CRM Saleslogix Sage CRM and SageCRM.com E-Mail Response Business Alerts Management Dashboards & Business Intelligence	Integrated Service Alerts: Manage Critical Support Issues 24 -7 Keeping customers is as important as gaining new ones. Adding Integrated Service Alerts - a package of customer support-related events and e-mail responses- will help you service your customers better than ever before.
	Integrated Service Alerts E-mail Response analyzes customers’ messages, then creates and assigns service or support tickets automatically, eliminating duplicate entry and saving valuable time. Subsequent e-mail messages are matched with open tickets, ensuring the information is received promptly rather than passively sitting in e-mail inboxes. Communication with your customers is also enhanced as they automatically receive messages advising when they can expect to be contacted with a resolution as well as automatic progress reports.	Integrated Service Alerts- Key Features Auto-create support tickets from customers’ e-mail. Communicate expected response time and progress reports to customers automatically. Capture e-mail traffic and update existing tickets. Notify service managers of overdue tickets or escalated issues requiring attention. Alert staff of expiring service contracts automatically. Protect the confidentiality of service reps' private e-mail addresses.
	Service Notifications and Escalations, another component of Integrated Service Alerts, helps your support team work more efficiently by alerting members when a new ticket or defect is assigned, if an issue is not being actively worked, or if a ticket is approaching its resolution deadline. In fact, Integrated Service Alerts can automatically reassign or escalate tickets based on time criteria you set. You’ll also be automatically notified when a customer’s service contract is about to expire. Sage Software, the Sage Software logos, and the Sage Software product and service names mentioned herein are registered trademarks or trademarks of Sage Software, Inc., or its affiliated entities. All other trademarks are property of their respective owners.

home | about us | crm solutions | services | support | contact us | sitemap

Marshall + Poe, LLC
53633 C.R. 7 | Elkhart, IN 46514
Phone: (574)266-5244 | Fax: (574) 262-5161
Info@marshallpoe.com